RDS KNOWLEDGE BASE
Vantage Point Suite
Getting Started with the VP Assistant Panel
- Why use the Assistant Panel?
- Audio Panel
- Starting conference audio
- Setting up breakouts with Smart Distribute
- Audio Wizard
- What do participants and presenters see?
- Starting a session
- Can you share a few typical scenarios in which the Assistant Panel really shines?
- Joining conference audio
Getting Started with the VP Console for Tech Support
- Attendee display for technical support
- Road map to the VP Console for Tech Support
- Top menu bar
- Configuring VP for Tech Support
- Attendee display menu bar
- Why use the VP Console for Tech Support?
- Attendee information panel
- Controlling the session
- Opening the VP Console for Tech Support
Using the VP Assistant Panel
- How do I import breakout settings from a previous session?
- How do I join the conference audio?
- How do I modify the available breakout rooms?
- How do I mute all attendees at once?
- How do I mute my audio connection?
- How do I open the Audio Wizard?
- How do I pause a session?
- How do I select a different microphone?
- How do I start and end breakout sessions?
- How do I stop the conference audio?
- How do I export breakout settings for use in other sessions?
- How do I end a session?
- How do I distribute participants to breakout rooms?
- How do I control the session timer display?
- How do I control attendees' audio?
- How do I change my audio settings?
- Can I use the Adobe Connect Attendee Pod to manage breakout rooms?
- Can I restrict conference audio to computers (VoIP)?
Managing Attendees
- How do I check an attendee's connection speed and quality?
- How do I control an attendee's microphone from the VP Console?
- How do I know if an attendee is encountering latency problems with his or her Internet connection?
- How do I remove duplicated attendees?
- How do I get detailed tech support information about an attendee?
Managing Breakout Rooms
Session History
- What information is captured in session history?
- What's a VP "session?"
- How do I view session history?
Tech Support Scenarios and Troubleshooting
- Tech support scenario 2 - System information block
- Tech support scenario 1 - Audio and video device block
- What if the rPhone Phone Console does not appear?
- What if my microphone doesn't appear on the Audio Panel list?
- "The phone options are not currently available." Why not and what do I do?
- How do I identify attendee latency, bandwidth and connectivity problems?
- What if the Vantage Point icon is not visible?
- Tech support scenario 3 - Connection information
- What if the Audio Wizard panel does not appear after starting the audio conference?
- How do I upload the newest versions of Vantage Point and rPhone?
- How do I determine whether rPhone and Vantage Point are properly loaded in the meeting room?
The Attendee Display
- How do I control attendee display size?
- How do I control attendee display order?
- What does the attendee display tell me?
- Can Vantage Point automatically rotate through attendee display pages?
- Can I pin an attendee to the front of the display list?
- What happens if all the attendees won’t fit on my screen?