RDS KNOWLEDGE BASE
Tech Support Scenarios and Troubleshooting
- "The phone options are not currently available." Why not and what do I do?
- How do I determine whether rPhone and Vantage Point are properly loaded in the meeting room?
- How do I identify attendee latency, bandwidth and connectivity problems?
- How do I upload the newest versions of Vantage Point and rPhone?
- Tech support scenario 1 - Audio and video device block
- Tech support scenario 2 - System information block
- Tech support scenario 3 - Connection information
- What if my microphone doesn't appear on the Audio Panel list?
- What if the Audio Wizard panel does not appear after starting the audio conference?
- What if the rPhone Phone Console does not appear?
- What if the Vantage Point icon is not visible?