An attendee experiences latency problems manifested in unreliable VoIP audio and slow performance within the Connect meeting room.
The Adobe Connect server block provides information about the connection to the Adobe Connect server. If multiple attendees experience 1) a connection rating less than "Excellent" or 2) a high latency (see "How do I identify attendee latency, bandwidth and connectivity problems?"), this indicates a problem with the Adobe server. Contact Adobe Technical support at 800-422-3623 for information.
A connection rating below "Excellent" or a high latency for only one attendee suggests the problem resides with the attendee's Internet connection. Have the attendee run the speed test in the System information block of the Attendee information panel (see "Attendee information panel"