The new version of Adobe Connect 11 introduces a new interface for hosts and participants. It also provides an HTML5 environment as it’s new Standard View.
RDS Custom Pods: Hands Up and rPhone are available in an HTML5 version which will work in Adobe Connect’s Classic and Standard environments, with the host in Classic View. We have provided the following document to provide the recommended configuration for your Adobe Connect meetings for optimal performance of our RDS pods.
Enabling custom pods in the HTML environment:
Make sure you have custom pods enabled in the HTML environment by going to:
Administration | Compliance and Control | HTML Client Settings | Enable Custom Pod in HTML Client
Classic vs Standard view:
The option to enable “HTML Client Enabled” for your meeting rooms in the previous version of Adobe Connect allowed participants the option to choose between downloading/installing the Adobe Connect APP to access meetings or opening them in the browser.
With the new Adobe Connect 11, the options have changed to select Standard or Classic view with the Adobe Connect application and the option to enable Standard and/or Classic view for the browser:
Talking Stick and Cachet:
The classic view continues to support the flash environment. If you are using Talking Stick, Cachet or Vantage Point you want to ensure that Classic view is the only option selected for both the application and browser interface. Talking Stick and Cachet will not be updated and will continue to work for as long as the Classic view is available in Adobe Connect.
Vantage Point
By 2021, Vantage Point will be available for both Standard and Classic view. Until then, it is essential to ensure both hosts and presenters are in classic view.
Hands Up and rPhone:
Hands Up and rPhone requires that the host is in Classic View, but the participants can be in either Standard or Classic view. To use Hands up, it is recommended that your host have the Adobe Connect application and that it is configured for Classic View, like this:
If you experience issues with your RDS Custom Pods you can contact support@refineddata.com and please include details of the issue and screenshots where possible. If you are experiencing ssues with your Adobe Connect meetings and settings, contact the Adobe Connect support channels or call them directly for in-room support: 1 800 422 3623.