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- Obtain and connect the hardware you’ll need for the meeting: headset with microphone, supported webcam, phone (avoid the use of speaker phone).
Wireless headsets and connecting through a USB hub are not recommended. - In a corporate environment, contact the IT department before you host or attend your session. Have them allow port 1935 communication for Adobe. (You may need to speak with Tier 2 or Tier 3 IT support for this.) Ensure *.refineddata.com and *.adobeconnect.com are whitelisted. See the Vantage Point technical information.
- Ensure you have sufficient memory to efficiently run both Adobe Connect and an active Vantage Point Console, the recommended minimum is 8 GB.
- Install the most up to date version of your browser and ensure it is correctly configured to allow Flash for Adobe Connect through the browser’s advanced settings. Click here for more information.
- Use this link to test your system for Adobe compatibility: https://admin.adobeconnect.com/common/help/en/support/meeting_test.htm
This link will also install the correct version of the Adobe Connect app.
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Avoid professional camera setups (multiple cameras with a switcher) or video production quality cameras with operators following the action in live events. Use only webcams supported by your operating system. Make sure to check your webcam before the session begins. You can use this link to test your camera. If you pass the test your camera should work with Adobe: www.https://onlinemictest.com/webcam-test
- Avoid high-resolution cameras. Adobe Connect attempts to downgrade higher resolution cameras, e.g. Surface Pro, which can result can be a distorted or black image
Don’t rely on Adobe VOIP if audio is critical. Use telephony or webphone or have them available as a backup option.
- Offer “Navigate the Technology” pre-sessions for attendees in advance of your meeting to diagnose potential technical issues and orient them to Adobe
- Open up to two active Vantage Point Consoles any given time, we recommend only one active producer using the VP Console during a live session. Use the View Only link to provide access to instructors and / or observers, it is recommended to share the View Only link with up to 5 viewers. If you require more then 5 contact your Refined Data Specialist.
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