The new version of Adobe Connect 11 introduces a new interface for hosts and participants. It also provides an HTML5 environment as it’s new Standard View.
Resources and Troubleshooting with Adobe Connect 11
Please take a moment to review the following posts from the Adobe Connect community:
Adobe Connect meeting installation - troubleshooting and rollback
This post reflects that the latest desktop app is only 64 bit and participants on older Windows 32 bit versions (especially true for companies on locked down legacy systems still running Internet Explorer) may not be able to enter meetings if they upgrade to the latest desktop app. These users should downgrade to the prior version if the desktop app which will continue to work.If you are experiencing issues with the new version of Adobe Connect, given it is a major upgrade, you can consider the option to force the Classic View for your account:
Adobe Connect 11 Meetings in Standard HTML and in Classic View
Enabling custom pods in the HTML environment:
RDS Custom Pods: Hands Up and rPhone are available in an HTML5 version which will work in Adobe Connect’s Classic and Standard environments, with the host in Classic View. We have provided the following document to provide the recommended configuration for your Adobe Connect meetings for optimal performance of our RDS pods.Enabling custom pods in the HTML environment:
Make sure you have custom pods enabled in the HTML environment by going to:
Administration | Compliance and Control | HTML Client Settings | Enable Custom Pod in HTML Client
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Classic vs Standard view:
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The classic view continues to support the flash environment. If you are using Talking Stick, Cachet or Vantage Point you want to ensure that Classic view is the only option selected for both the application and browser interface. Talking Stick and Cachet will not be updated and will continue to work for as long as the Classic view is available in Adobe Connect.
Vantage PointBy 2021, Vantage Point will be available for both Standard and Classic view. Until then, it is essential to ensure both hosts and presenters are in classic view
Until the HTML Version is released, in late Q4 2020, all users in your meetings must operate in the “Classic” view in both the desktop app and browser. It is important to disable the “Standard View” for both as users who join in this mode will not be able to run Vantage Point.
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Hands Up and rPhone:
Hands Up and rPhone requires require that the at least one host is in Classic View, but the . Other hosts, presenters and participants can be in either Standard or Classic view. To use Hands up, it is recommended that your host have the Adobe Connect application and that it is configured for Classic View, The best practice is to have all hosts using the Classic View in the Desktop application, configured like this:
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If you experience issues with your RDS Custom Pods you can contact support@refineddata.com and please include details of the issue and screenshots where possible. If you are experiencing ssues with your Adobe Connect meetings and settings, contact the Adobe Connect support channels or call them directly for in-room support: 1 800 422 3623.
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