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Refined Data Solutions’ Help Desk:
Phone: 1-877-643-6439 Option 2,
Email: support@refineddata.com
Hours of operation (1st response):
Core Hours are Monday to Friday 8:00*am to 5:00pm
Extended Support Hours are Monday to Thursday 5:00pm to 8:00am, Friday 5:00 pm to Monday 8:00am
Escalations can be directed to:
Raymond MakenbachCaroline Reilly, Director, Service Delivery.
ray@refineddata Manager, Client Engagement
caroline.reilly@refineddata.com, 1 (877) 643-6439 x716 x702 or Option 35
*All times listed in this document are Eastern Time.
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Adobe Connect users can test their connections prior to an event / session / meeting by using the Adobe Connect Diagnostic Test available here: https://admin.adobeconnect.com/common/help/en/support/meeting_test.htm
Flash
Adobe Connect employs Flash technology, so it stands to reason that Flash Player must be allowed / enabled for end users. If your Group Policy disables Flash from being used, it needs to be updated to allow Flash.
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