To ensure the best possible experience for our clients, Refined Data Solutions has compiled this list of configuration requirements based on our experience with clients running Adobe Connect (AC) and Vantage Point Suite (VP).
Adobe Connect and Vantage Point utilizes utilize a proprietary port, employs Flash technology, and has several optimizations that IT departments in larger organizations need to take into consideration when deploying our Vantage Point solution.
This is not an exhaustive list and is considered a living document. If you need help or wish to raise an item for inclusion in this document, please don’t hesitate to contact us.
Refined Data Solutions’ Help Desk:
Phone: 1-877-643-6439 Option 2,
Email: support@refineddata.com
Hours of operation (1st response):
Core Hours are Monday to Friday 8:00*am to 5:00pm
Extended Support Hours are Monday to Thursday 5:00pm to 8:00am, Friday 5:00 pm to Monday 8:00am
Escalations can be directed to:
Raymond MakenbachCaroline Reilly, Director, Service Delivery.
ray@refineddata Manager, Client Engagement
caroline.reilly@refineddata.com, 1 (877) 643-6439 x716 x702 or Option 35
*All times listed in this document are Eastern Time.
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Adobe Connect users can test their connections prior to an event / session / meeting by using the Adobe Connect Diagnostic Test available here: https://admin.adobeconnect.com/common/help/en/support/meeting_test.htm
Flash
Adobe Connect employs Flash technology, so it stands to reason that Flash Player must be allowed / enabled for end users. If your Group Policy disables Flash from being used, it needs to be updated to allow Flash.
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