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Where possible, our tools do not store information beyond the duration of each live meeting or classroom. Pods such as Hands Up and rPhone do not store any personally identifiable information in our databases.
Most of the data we collect is provided to us by the underlying Adobe Connect environment and when we store information in our databases, such as an IP address, this is typically associated with the related Adobe Connect User ID (SCO-ID) so we don’t store the actual user name. The exception to this is when users enter as Guests and there is no associated SCO-ID.
Additionally, when you visit our website or help resources, we use cookies to deliver a better web experience during the session and for the next time a visitor returns.
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Our primary goal is to safeguard the data that our clients and their users provide to us explicitly or implicitly. All data is hosted on state of the art Amazon Relational Database Service using encryption wherever possible. We use industry standard practices to prevent intrusion to our systems and for the data we keep to be of value to a third-party, the underlying Adobe Connect database with each user’s associated profile would have to be compromised as well.
What we don't do with data
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The new GDPR regulations require us to advise users of our tools, almost all of whom that their personal information may be stored on our servers, but most of them are likely to be unaware of our company or its products, that their personal information may be stored on our servers. Since we can never know if a specific user in a meeting is an EU citizen or is joining from an EU country, we are effectively required to obtain this explicit consent from each and every user of our tools on a one-time basis unless you, as our client, can provide a written release that you are obtaining this consent prior to the user entering the Adobe Connect environment. Remember, if your users are entering Adobe Connect with a username and password, personal information is already being collected by Adobe and since our custom pods run inside of the Adobe Connect environment, we have access to this information. Your users may not know this unless you inform them.
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- Activate the Adobe Connect Compliance Notification for your account (Administration | Compliance and Control | Recordings and Notice | Enable Compliance Notice)
- You can enter up to 1,500 characters as part of your Terms of Use requirement that must be agreed to before the user can enter the virtual space.
- On your LMS, Event Registration Page, Landing or Linking Page, include clear and explicit language that explains that by registering, launching or entering the meeting space, the user is providing consent for the collection of personal information by Adobe and other parties that may include Refined Data Solutions (depending upon which pods you run)
- Make this information and their consent, part of your system registration process if access to your system also provides Single Sign On access to Adobe Connect rooms.
- Wherever possible, we recommend the use of a double opt-in mechanism to our clients although this is neither always possible or desirable.
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