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If this does not resolve the issue, there could be a problem with the recording. Please submit a support ticket with the following information and a Refined Data Specialist will investigate further:
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Why can't I see certain parts of the recording?
If certain parts of the recorded meeting are difficult to see or appear blank such as a video, slide presentation or other material it might be that this particular material was not captured during the recording or there may be an issue with the recording itself.
You can attempt to resolve it by exiting and re-launching the recording. If this does not resolve the issue you can submit a support ticket with the following information and a Refined Data Specialist will investigate further:
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