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While we are familiar with Adobe Connect, issues related specifically to Adobe Connect meetings and settings are better handled through the Adobe Connect support channels or by calling them directly: 1 800 422 3623. This will include issues with recordings, audio, connectivity and in-room support. Should you experience any issues with the rPhone, Hands Up or Vantage Point please refer to the troubleshooting tips below. If your issue is still not addressed or resolved please email support@refineddata.com to open a ticket with the RDS support team.
You can also click here for the Adobe Connect status page to verify if an issue could be occurring on their network.
rPhone:
Breakout Rooms with rPhone:
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Recording Backup: As a best practice, it is strong recommended that you also record the audio from your ZipDx dashboard by logging in to zipdx.com with your account credentionals. Set the conference call to “record” which will provide a backup of the audio, should the original meeting audio have issues.
Pods - adding to Share Folder:
Download rPhone (HTML5)POD versions:
It’s a good practice to ensure you are using the latest versions of RDS custom pods available here
Installing pods:
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From any Adobe Connect meeting room and template you can access the shared content using a share pod and selecting "Share>>Document" then select "Shared Content". This will display all your share content from Adobe Connect and allow you to select the Hands Up pod from the list.
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When users are inside a corporate firewall that blocks these optimal ports, Adobe Connect uses fallback mechanisms to deliver RTMP data on ports 80 and 443. This fallback technology is called tunneling. This tunneling mechanism results in additional overhead that impacts overall throughput and the end user experience
rPhone Connection in the room:
ZipDx:
ZipDx Credentials - how to get them
Dial in directly - what message to use
Host dial in
COuld be an account issue with ZipDx - login to ZipDx and ensure your account is active and up to date. If a limit has been reached without payment this may need to be resolved before resuming sessions.